Returns & Refund Policy
IMPORTANT: PLEASE READ BEFORE INITIATING A RETURN
Before requesting a return, please keep the following in mind:
• It is crucial to follow the instructions in the “HOW TO PUT YOUR BDY FAJA ON” video on our FAQ page. This video explains adjustments such as spinning the faja legs inward that often make the difference between thinking the garment is too small and achieving a proper fit.
• Compression garments are designed to be tight. Initial discomfort during the first 3 to 4 day break in period is normal.
• Compression garments naturally loosen over time with wear.
• BDY Fajas are not custom garments. Minor alterations may be required to customize the garment to your body shape.
• If you would like alterations, please contact us at info@bdyfajas.com.
• You can also use code BDY50 for 50% off any BDY Faja branded alterations on www.thefajadoctor.com. We accept mail in alterations from anywhere in the world, making it easy to customize your garment for the perfect fit.
• If alterations were performed by The Faja Doctor LLC prior to shipment, the garment is considered final sale and is not eligible for return.
RETURN WINDOW
We have a five (5) calendar day return policy.
This means:
• You must request a return within five (5) calendar days of the package being marked as delivered by the shipping carrier.
AND
• The item must be shipped back within that same five (5) calendar day period.
The carrier postmark date will be used to determine eligibility.
Returns requested or shipped outside this timeframe will not be accepted.
If a delayed response from our team causes you to miss the return window, your return may still be accepted, but the item must be shipped the next business day after approval or the return may be denied.
HYGIENE & RETURN ELIGIBILITY
Due to the intimate nature of compression garments, strict hygiene standards apply.
To be eligible for a return, the item must be:
• Unworn beyond the initial try on
• Unwashed
• Unaltered
• Free of stains, marks, fluids and odors
• Free of deodorant marks (especially white deodorant)
• Free of perfume or fragrance
• Hygiene sticker must still be intact and in place
• Hooks, closures, and structural components must be undamaged
• Garment must be reasonably clean and free from visible debris such as hair, lint, or skin residue
• Returned with tags attached
• Returned with all included accessories
• Returned with original packaging
When trying on your garment you must wear clean underwear.
Garments that show signs of wear, odor, deodorant transfer, stretching, damaged hardware, or extended use will not be accepted for return.
Compression garments are considered intimate apparel, and once worn beyond the initial try on they are not eligible for return.
ORIGINAL PACKAGING REQUIREMENT
Products must be returned with their original packaging.
The garment must be returned in the packaging it originally arrived in.
If the order included a BDY branded box, that box must be returned in resalable condition.
Protective bags or internal packaging should still be returned but minor wear to those bags will not affect eligibility, as long as the garment itself is properly packaged.
RETURN SHIPPING PACKAGING REQUIREMENT
Products must not be returned with the branded BDY packaging exposed.
The original packaging must be placed inside a protective outer poly mailer or shipping box when returning your item.
Returns shipped with branded packaging exposed may result in:
• Increased risk of theft during transit
• Damage to the product packaging
If packaging arrives damaged due to improper return shipping, the return may be denied or a packaging replacement fee may be deducted from the refund.
RESTOCKING & CLEANING FEES
All approved returns are subject to one processing fee, depending on the item value:
• 15% cleaning and restocking fee for items $100 or more
OR
• 20% cleaning and restocking fee for items under $100
These fees cover sanitation, inspection, and restocking costs.
SHIPPING COSTS & EXPEDITED SHIPPING
Shipping charges are non refundable.
If expedited shipping was selected at checkout, including:
• Next Day shipping
• Two Day shipping
• Priority shipping
the expedited shipping cost will not be refunded under any circumstances.
If free shipping was applied to the order and the item is returned, the original shipping cost incurred by BDY may be deducted from the refund.
Free shipping promotions apply to standard delivery zones. Remote or extended delivery areas may incur additional carrier surcharges.
Carrier delays are outside of our control and do not qualify for refunds.
REFUNDS
All references to currency are in United States Dollars (USD).
Once we receive and inspect your return, we will notify you whether the refund was approved or denied.
If approved:
• Refunds will be issued to the original payment method
• Refunds will be processed within ten (10) business days
• Applicable restocking and cleaning fees will be deducted
Banks and credit card companies may require additional time to process and post refunds.
RETURN APPROVAL PROCESS
Returns must be requested and approved before shipping items back.
If your return is approved, we will send instructions and a return shipping label.
Items sent back without prior authorization will not be accepted.
RETURN DENIALS
Returns will be denied if:
• The item shows signs of wear beyond try on
• The garment contains stains, deodorant marks, or odors
• Hygiene sticker is missing or tampered with
• Hooks, closures, or structural components are damaged
• The garment is returned visibly dirty or contaminated
• Tags are missing
• Packaging is missing or damaged
• The item was altered
• The item was returned outside the return window
If a return is denied:
• A 15% fee (20% for items under $100) plus shipping will be required to return the product to you.
If these fees are not paid, the item may not be returned and no refund will be issued.
NON RETURNABLE ITEMS
The following items are not eligible for return:
• Garments altered before shipment
• Sale items
• Gift cards
DAMAGE OR DEFECT CLAIMS
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate and resolve the issue.
Claims made after this window may not be eligible for replacement.
EXCHANGES
Exchanges are subject to:
• A $20 processing fee
AND
• Compliance with the full return policy listed above.
EUROPEAN UNION 3 DAY COOLING OFF PERIOD
If merchandise is shipped to the European Union, customers have the right to cancel or return their order within three (3) days.
Items must still meet all hygiene, packaging, and condition requirements described in this policy.
INTERNATIONAL RETURNS (NON CONTINENTAL US)
The above return policy applies with the following additional conditions:
• Return shipping costs are the customer’s responsibility
• Import taxes when re entering the US will be deducted from the refund
• Original shipping costs are non refundable
• Import duties paid originally cannot be refunded
QUESTIONS
For return questions please contact: